Make the
complex
work.

I’m most useful when the problem is only partly defined, the systems are complicated and the solution has to work for real people.

My work spans presales discovery, hands-on solution architecture, integrations, AI-assisted development and operational delivery. I start with the workflow and constraints, choose the smallest useful building blocks, then test the result with the people who will use it.

In discovery, I work through the customer's current process with the people who own each step. I use their data and prior conversations, prepare questions around the gaps, and map the workflow before deciding what to build. AI can accelerate transcript and data analysis, but I keep the process understanding and decisions with me.

That also means establishing boundaries early. In one portal evaluation I mapped detailed access and asset requirements against the product's actual capabilities, explored an alternative already used by the customer's business, and made the gaps clear while there was still room to choose a workable route. I bring the same discipline to technical and non-functional requirements responses.

I use coding agents as part of the development process. My contribution includes framing the problem, designing the system and interfaces, directing implementation, evaluating results and resolving the gaps between a demo and a usable solution.